The Ploutone "No Frets" Warranty Policy

At Ploutone, we are committed to providing high-quality gear that stands the test of time. Our "No Frets" Warranty is designed to give you peace of mind with every purchase. Depending on the product and brand, your item is covered by one of our three warranty tiers: the Lifetime Performance Warranty, the 1-Year Standard Warranty, or the original Manufacturer Warranty.

1. "No Frets" Lifetime Performance Warranty

The Lifetime Performance Warranty is our highest level of coverage and applies exclusively to:

• Opus Guitar Parts (our in-house manufactured products)
• Nova Guitar Parts

These products are covered against manufacturing defects, material failure, and mechanical failure that occur during normal intended use and proper installation.

Coverage Includes:

• Defective materials
• Workmanship defects
• Mechanical failures during normal use
• Structural failures resulting from manufacturing defects

Coverage Term:

Coverage lasts for the lifetime of the original purchaser.

Resolution:

If a valid claim is approved, Ploutone may, at its sole discretion:

• Repair the product
• Replace the product with an identical item
• Replace the product with a functionally equivalent item
• Issue store credit equal to the original purchase price if a replacement is unavailable

2. "No Frets" 1-Year Standard Warranty

Our 1-Year Standard Warranty covers eligible products against manufacturing defects for a period of one (1) year from the date of delivery.

Applicable Products:

• Wilkinson Hardware
• Karma Guitar Amps (pedals only)
• Unbranded Hardware including non-branded bridges, bridge parts, and machine tuners
• Hardware & Components including knobs, pickguards, backplates, and truss rod covers

Coverage Includes:

• Manufacturing defects
• Defective materials
• Workmanship errors
• Functional failures occurring under normal intended use

Resolution:

If a valid claim is approved, Ploutone may, at its sole discretion:

• Repair the product
• Replace the product with an identical item
• Replace the product with a functionally equivalent item
• Issue store credit if a replacement is unavailable

3. "No Frets" Manufacturer Warranty Support

For many of the major brands we carry, warranty coverage is provided directly by the manufacturer.

Examples include (but are not limited to): Hipshot Hardware, Cort Guitars, DigiTech, Universal Audio, and other brands that maintain their own warranty programs.

While warranty service is administered by the manufacturer, our "No Frets" commitment means we will help guide you through the process by providing proof of purchase, order documentation, and the appropriate contact information needed to initiate your claim.

4. What Constitutes a Manufacturing Defect?

A manufacturing defect is a failure caused by defective materials, workmanship, or assembly that occurs during normal intended use and proper installation. Covered defects generally appear without misuse, abuse, accidental damage, or unauthorized modifications.

5. Items Not Covered (Exclusions)

To keep our warranties fair and sustainable, the following are not covered under any tier of the "No Frets" Warranty:

• Guitar Necks and Bodies: Due to the natural characteristics of wood and the many variables involved in assembly and finishing, necks and bodies are sold as-is once installation, finishing, or modification begins.
• Consumable Items: Strings, picks, batteries, adhesives, cleaning supplies, and other items intended to wear out or be replaced through normal use.
• Normal Wear and Tear: Cosmetic scratches, dents, finish wear, fading, and other signs of regular use.
• Hardware Finish Aging: Tarnish, oxidation, patina, discoloration, plating wear, and other cosmetic changes resulting from sweat, humidity, environmental exposure, salt air, chemicals, or normal use.
• Improper Installation: Damage resulting from incorrect installation, overtightened fasteners, stripped screws, improper wiring, cracked mounting surfaces, or misuse of tools.
• Modified Products: Any product that has been altered, drilled, routed, sanded, welded, modified, or otherwise changed from its original condition.
• Accidental Damage: Damage resulting from drops, impacts, abuse, neglect, improper storage, environmental conditions, or unauthorized repairs.
• Commercial or Rental Use: Products subjected to commercial rental programs or abnormal use conditions may be excluded from coverage at Ploutone's discretion.

6. Filing a Warranty Claim

To file a warranty claim, contact us at info@ploutone.com with the following information:

• Order number
• Product name and model
• Description of the issue
• Clear photos or video showing the defect or failure

Shipping & Processing

• Shipping Costs: Customers are responsible for shipping the item to Ploutone for evaluation. Once a claim is approved, Ploutone will cover return shipping for repaired or replacement items.
• Processing Time: We aim to review and process warranty claims within 14 business days after receiving all required information.
• Inspection Requirement: Ploutone reserves the right to inspect any product before approving a warranty claim.

7. Additional Terms

• Original Purchaser Only: Warranty coverage applies only to the original purchaser and is not transferable.
• Proof of Purchase Required: A valid Ploutone order number or proof of purchase is required for all warranty claims.
• Limitation of Liability: Ploutone shall not be liable for incidental, consequential, indirect, or special damages, including but not limited to labor costs, luthier fees, installation costs, lost use, or loss of income.
• Right to Modify: Ploutone reserves the right to update or modify this warranty policy at any time. Any changes will not affect warranty coverage on products purchased before the effective date of the revision.
• Governing Law: This warranty policy shall be governed by and interpreted in accordance with the laws of the State of Colorado.